The Elms Family Medical Centre – Patient Info

We offer the township of Bacchus Marsh a family medical centre where patients receive reliable, quality and complete health care. We have a wide range of services, including clinic nurses, pathology collection, psychologists, podiatry, women’s diagnostic ultrasound, echocardiography, and dietitian. Visiting regularly is a specialist general surgeon, a specialist general physician/endocrinologist, a specialist cardiologist, a specialist vascular surgeon and a specialist gynaecologist. We are also a Government registered provider of Yellow Fever vaccination for travellers to affected regions of Africa, and Central and South America.

Although we are a private clinic, The Elms offers bulk-billing of normal appointments to holders of a pension card, a Veterans’ Affairs Gold Card, a Health Care Card, those receiving a Government unemployment benefit, and children under 16 years of age.

Opening Hours
Monday to Friday 8.00 am – 6.00 pm
Saturday 8.00 am – 12.30 pm
Sunday and public holidays Closed*

*For urgent after hours care, please contact the Bacchus Marsh Hospital on (03) 5367-2000.

Where To Find Us:
The Elms Family Medical Centre is located on a car park at Main Street directly opposite the Bacchus Marsh Post Office boxes. Entry to the car park is from Main Street, with an exit next to the Subway Restaurant. The clinic car park can also be reached via entrances on Bennett Street and Young Street. Pedestrian access to The Elms from within the shopping centre can be via the walkthrough pharmacy.

Where to start . . .
Please contact our receptionists on (03) 5367 6662 to book an appointment (online booking is only available after initial registration as a new patient).

We encourage all new patients to present at the clinic 10 minutes before their first scheduled appointment to allow time for our reception staff to collect and register your information. All new patients (apart from minors) must show photo identification at initial registration. A standard appointment is for 15 minutes, although longer appointments may be requested for patients with complex or multiple conditions.

Please bring with you your current Medicare or Veterans’ Affairs Card, and any Concession or Health Care Cards, otherwise you will not be able to claim Medicare rebates.

To take advantage of Medicare Australia’s electronic lodgement of claims, you will also need to register your bank account details at any Medicare office.

To enable more prompt registration as a new patient to our clinic, you can download and print the following forms to complete at home prior to attending.

Repeat Scripts and Referrals
It is the policy of this practice that patients are required to make an appointment for repeat prescriptions. Please specify that it is for a repeat prescription only.

However, in special circumstances, exceptions may be allowed at the discretion of your doctor (eg. lost script). In such cases, a fee may be charged for replacement or repeat prescriptions.

Please allow 24 hours before collection, unless otherwise indicated.

Schedule 8 Controlled Drugs (narcotic painkillers) and certain sedatives, will not be prescribed to new patients at their first appointment. These medications have strict legislative controls regarding their use and they are illegal to prescribe without a valid Government-issued permit.

Referrals to medical specialists require an appointment with your doctor prior to the specialist visit. The back-dating of referrals is disallowed by law and The Elms Family Medical Centre reserves the right to decline such requests. It is the responsibility of the patient to confirm with their specialist that they have a valid referral prior to their appointment.

Referrals are an important means of communication to the specialist, and not just a Medicare requirement to enable claiming of rebates for the visit.

Test Results
When your doctor requests pathology or radiology investigations for you, the results are normally available within 2 to 3 working days for standard tests. However, the results of more specialised tests may take longer. Please discuss this with your doctor, or the pathology or radiology provider, if you have any queries.

Your doctor may request that you book a follow-up consultation to discuss your results, especially if the interpretation is complex or requires further action. Alternatively, you may be contacted by phone or mail regarding your test results.

However, as it is not always possible to contact patients, for example due to changed phone numbers or addresses, it remains the patient’s responsibility to contact the clinic if they have not received their results.

Please do not assume that your results are normal if your have not been contacted by the clinic.

Patient Recall System
The Elms provides a free patient reminder service for scheduled events such as follow-up pathology or radiology tests, medical reviews, and disease management planning.

If you wish to opt out of this service, please inform your doctor, practice nurse or reception staff.

Baby Change Facility
For your convenience, there is a fold-out baby change table located in the toilet near our reception desk.

Our Doctors
Our doctors have broad general practice experience, each complemented by having special interest areas. Many of our doctors also have roles beyond consulting at the clinic, including teaching medical students, examining for university and specialist college examinations, representation on various committees and boards, and working in hospitals. They consult in shared overlapping shifts during weekdays and participate in a rotating roster on Saturday mornings.

Dr Robert Hosking

Dr Woodrow Wu

Dr Anmar Naoum

Dr Amit Kumar

Dr Sue Lee

Dr Ayesha Munir

Dr Ummu Rauf

Dr Davina Mareels

Dr Carmen Lei

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