Priority Care Medical – Patient Info

What are the opening hours?
Priority Care Medical offers extended opening hours so we can provide medical consultations at a convenient time to fit your lifestyle. Our Urgent Care Clinic is open during these times for your urgent, non-life threatening, medical care.

We are open Monday to Friday 7am – 9pm, Saturday and Sunday 8am – 6pm.

Urgent Care Clinic accepts patients 7am-8pm Monday to Friday, 8am-5pm Saturday and Sunday.

Do I need an appointment?
Booking an appointment is preferred however walk-in patients are welcome.

Our Urgent Care Clinic accepts patients 7am-8pm Monday to Friday, 8am-5pm Saturday and Sunday.

Appointments can be booked either by calling the practice or they can be booked directly by using the online booking system. A simple registration process is required if you are a new patient. You can also download and install the Priority Care Medical App from Google Play or the App Store for Smartphones and Tablets which enables you to book, cancel and review appointments as well as receiving reminders on your mobile device.

Every effort will be made to accommodate your preferred time and GP. We allow some appointment times each day for urgent problems. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away. Longer consultation times are available, so please ask our receptionists if you require some extra time.

Priority Care Medical will send you an SMS reminder the day before your appointment. Please advise our receptionists if you do not want to receive a reminder.

Please advise us at the time of booking your appointment if you or a family member requires an interpreter service and we will organise this for you.

What are the fees and payment options?
Accounts will need to be paid in full on the day of the consultation. Where Medicare rebates apply, we provide facilities for these to be credited back into your account immediately if you have a cheque or savings facility on your credit card.

Payments can be made by Cash, Visa, Mastercard, and EFTPOS

Please note that fees may vary between doctors, length and nature of consultation.

Centrelink Health Care Card and Pension Card Holders and Children under 16
When possible, Centrelink Health Care Card and Pension Card Holders and Children under 16 will be Medicare bulk billed for general consultations.

Students receive a discount on standard consultations. Please show your student card at reception when attending your appointment.

International Students who are covered by Allianz, BUPA, AHM, and Medibank private OverSeas Health Cover are required to pay a $25.00 gap at the time of consultation and can have the balance of their claims processed online by our staff.

All other international students are required to pay in full at the time of consultation.

By law, we are unable to bulk bill procedures for which a gap or additional fees apply (for example, procedures, wound management, dressings). In these cases all patients will need to pay accounts in full for these services and claim the rebate from Medicare.

Where can I park?
For your convenience we have ample on-site car parking with excellent access from Port Road.

Our Location
Priority Care Medical is located at 707 Port Road, Woodville Park. For your convenience, we have ample on-site car parking. Please place all litter in the bins provided. Our practice has a no smoking policy within the practice, our grounds and the surrounding areas.

For your Should I go to the emergency room or Priority Medical Care?

Below are a few examples of medical emergencies which would require you to call Triple Zero (000):

– chest pain or chest tightness
– sudden onset of weakness, numbness or paralysis of the face, arm or leg
– breathing difficulties
– unconsciousness
– uncontrollable bleeding
– sudden collapse or unexplained fall
– unexplained fitting in adults
– injury from a major car accident
– falling from a great height
– serious assault including stabbing or shooting
– severe burns, particularly in young children
– infants that are fitting or have an ongoing fever

This information should be used as a guide only.

Visit Priority Care Medical for treatment of non-life threatening injuries and illnesses. Our Urgent Care Clinic accepts walk-in patients during opening hours.

What is Urgent Care?
Priority Care Medical – Urgent Care Clinic treats injuries or illnesses requiring immediate care (non-life threatening), but not serious enough to require a public hospital emergency room visit.

What are the Benefits of Urgent Care?
We provide an alternative to the emergency room. Our Urgent Care Clinic caters for all non-life-threatening emergency presentations and consists of a seven (7) station treatment room, radiology including x-ray and ultrasound (coming soon), and pathology. Priority Care Medical understand people want to receive quality urgent medical care without the long waits associated with emergency rooms and some overbooked medical clinics.

The nursing staff will evaluate the patient within 15 minutes after registration and determine the priority of patients’ treatments based on the severity of their condition. All urgent care patients will be discharged within one hour of first seeing a General Practitioner. Our goal is to provide every one of our patients with quality medical care and compassion so you are on your way to recovery as quickly as possible.

Do I need to Book an Appointment for Urgent Care?
No. Walk-in patients are welcome, no appointment required.

Urgent Care Services:
– INJURY
– ILLNESS
– Pathology Collection Centre

Patients can have pathology tests here in the practice at Abbotts Pathology collection centre. Abbotts Pathology is open Monday to Friday from (confirm opening times). No appointment is necessary so patients can often have their tests done immediately following their doctor’s appointment.

How long is the wait?
The nursing staff will evaluate the patient, normally within 15 minutes of registration, and determine the priority of patients’ treatments based on the severity of their condition. All urgent care patients will be discharged within one hour of first seeing a General Practitioner. Our goal is to provide each and every one of our patients with quality medical care and compassion so you are on your way to recovery as quickly as possible.

Does Priority Care Medical accept Medicare?
Accounts will need to be paid in full on the day of the consultation. Where Medicare rebates apply, we provide facilities for these to be credited back into your account immediately if you have a cheque or savings facility on your credit card.

Payments can be made by Cash, Visa, Mastercard, and EFTPOS

Centrelink Health Care Card and Pension Card Holders and Children under 16
When possible, Centrelink Health Care Card and Pension Card Holders and Children under 16 will be Medicare bulk billed for general consultations.

By law, we are unable to bulk bill procedures for which a gap or additional fees apply (for example, procedures, wound management, dressings). In these cases all patients will need to pay accounts in full for these services and claim the rebate from Medicare.

Does Priority Care Medical accept WorkCover?
WorkCover charges may be covered by your employers WorkCover insurance. However, this is not guaranteed and depends on whether your claim will be accepted. You may become liable for your accounts if WorkCover does not accept your claim.

Once the claim has been accepted, then WorkCover will generally agree for your GP or your nominated doctor to manage your pain or disability problem as they see fit. This will often involve additional treatments or investigations to costs of which are usually covered by WorkCover.

Some doctors will just wait for WorkCover to pay them whilst others require you to pay the fee upfront and to claim your rebate from WorkCover. You have the right to choose which doctor you see. Naturally WorkCover also have a right to ask for an independent assessment from the doctor of their choosing as well.

Feedback
Priority Care Medical continuously looks for ways to improve our services to patients. If you have any concerns or suggestions for ways to improve our facilities or services, please contact us by phone or email info@prioritycaremedical.com.au. If you are unhappy or have a complaint regarding any aspect of your care, please discuss the matter with your GP or practice staff. If you feel unable to speak to us directly, you may contact the Health Care Complaints Commission on 1800 043 159.

Practice Policies
Contact us by email for further information regarding specific practice policies.