Lake Kawana General Practice – Patient Info

Appointments:
Consultation is by appointment, Urgent cases are seen on the day. Please tell the receptionist should you require a longer appointment i.e. complex health problems, counselling, Insurance Medicals and Women’s health checks.
An appointment is required for all scripts, referrals and follow-up tests. We kindly request that patients arrive on time. If you are unable to attend your appointment please contact the practice. Patients who arrive late may be asked to reschedule.

Home Visits:
For patients too sick or incapacitated to attend the surgery, their doctor may be able to attend to them with a home visit. Unless it is an emergency, the doctor will visit in their lunch break or at the end of their consulting day. A separate fee applies to home visits.

Management of Personal Health Information:
Your medical records are private and confidential. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Download our Privacy Policy by clicking below.

Practice Privacy Policy
Download File

Reminder System:
We actively participate in health promotion and disease prevention strategies. If you do not wish to receive reminders when certain tests or check-ups are due please let the nurses or receptionists know.

After Hours:
Lake Kawana General Practice provides after hours home visits for our patients through the Home Doctor Service. After hours home visits are available when the practice is closed, i.e. weeknights from 5pm – 8am, on weekends from 12 noon Saturday to 8am Monday and on Public Holidays. After Hours Bulk Billing is available for our patients.

Phone 13 SICK or 13 74 25 for after hours medical care.

Should you require EMERGENCY medical attention please ring Queensland Ambulance Service on 000.
For more information about the Home Doctor Service visit their website at http://www.homedoctor.com.au

Billing Arrangements:
To maintain and improve the quality of service, we have a policy of private billing. Full payment is required on the day of consultation. Scripts, referrals and follow-up test results may also require payment. Veterans and Workcover billing remain unchanged. Some procedures and services have a separate fee.

Contact reception or talk with your doctor for more information. Payment can be made by cash, credit card or EFTPOS.

Patient Feedback:
We aim to provide a professional, caring and quality medical service to our patients. If you have any concerns, suggestions or complaints please feel free to talk these over with your Doctor or our Practice Manager. You are also welcome to write to us:-

Alison Hubner, Practice Manager
Lake Kawana General Practice
P O Box 570, Buddina, QLD 4575.

However, if you feel you need to discuss the matter outside of the surgery you can contact:

Office of the Health Ombudsman
PO Box 13281, George Street, Brisbane QLD 4003
Phone: 133 OHO (133 646)
Web: http://www.hqcc.qld.gov.au