Glenunga Medical Centre – Patient Info

FEES

Glenunga Medical Centre is a Bulk Billing Practice for all Medicare-eligible General Practitioner consultations.

Bulk Billing direct to Medicare will apply to All General Practitioner consultations for those holding a valid Medicare card for all Medicare-eligible consultations. This means no-out-of pocket cost for all Medicare-eligible consultations.

For those not covered by Medicare, the standard consultation is $50.00, long consultation is $84.65, and extra long consult is $118.50.

Glenunga Medical Centre is a private general practice. We aim to provide the very best medical care and service possible. Our fees are structured to reflect the time you spend with your doctor, the complexity of your issues, as well as any procedures performed during your consultation.

Please present your Medicare Card on arrival, and please inform us if you have changed your address and or phone number.

Appointments

Appointments
This surgery operates on an appointment system as well as walk-in. We encourage patients to book appointments to see their preferred doctors, but in case of urgent or unpredicted medical conditions we accept walk-in patients.

– Please advise our friendly reception staff upon calling if you have any urgent concerns.
– Every effort will be made to accommodate your preferred time.
– Same day appointments are usually available.
– For online appointment bookings click here.

If you wish to discuss several medical issues, please inform the receptionist that you will need a longer consultation. This will ensure that your needs are met, as well as minimising waiting times for other patients.

Appointments are usually made at 10-15 minute intervals.

If more than one person from your family wishes to see the doctor at the same time, please ensure a separate appointment is made for each family member.

Please advise the receptionist of the reason for making an appointment so we can assist by allocating you the appropriate time with your doctor. If you are unable to attend a booked appointment we greatly appreciate you letting us know as soon as possible. Please see our cancellation policy for more details.

LANGUAGE SERVICES
Many of our doctors can speak and understand languages other than english. You may ask the reception staff to book an appointment with a doctor who can speak / understand the language you are more comfortable with.

Please see our interpreter services if you require an interpreter.

If you have a life-threatening emergency, call 000.

New Patients Form
If you are a new patient to the practice, you can save time by printing and filling out this form prior to visiting.

New patient form

PARKING
Free off-street parking is available, and disabled parking is available near the surgery with wheelchair access.

Map of Parking - Glenunga Medical Centre

CANCELLATION POLICY

We strive to give excellent medical care. With this in mind we request that you give us at least one hour’s notice if you wish to cancel or change your appointment. This will allow for other patients to be seen.

A cancellation fee of $30.00 may apply for missed appointments.

REPEAT PRESCRIPTIONS

For repeat prescription we request that you make an appointment to see your regular doctor.

In cases of urgent need our doctors will provide you a prescription with no repeat for your regular medication only, without a consultation. A small administration fee is charged for this service, for which there is no Medicare rebate. This service is only for our regular patients. We encourage you to come to see your GP at your earliest convenient time.

*Note: This service is not for pain medication or sleeping tablets etc, you must see a GP in order to request such scripts.

REFERRALS

Medicare does not allow backdated referrals. Referrals written without a consultation may incur a small administration fee. Otherwise we recommend that you please book for an appointment with your regular doctor.

MEDICAL CERTIFICATES

Medical Certificates are a legal document. It is illegal to back date medical certificates and they will only be issued for genuine medical conditions that require time off from work or study. To obtain a medical certificate you must have a consultation with a doctor. Please try to present early in your illness should you require this service.

RECALL/REMINDER SYSTEM

Our practice has a recall system for patients undergoing clinical investigations. We only call patients for life threatening abnormal results. We expect patients will make their follow up visits to discuss investigation reports.

The practice also has a reminder system in place where letters will be sent to patients to remind them of pap smear due, review of care plans etc. with a request they ring the practice to make an appointment.

RESULTS

To ensure confidentiality, test results are not usually given over the telephone. It is requested that you return for a follow up consultation to discuss the results of all tests within a week or as advised by your doctor or pathologist.

Under certain circumstances your doctor may advise telephoning to obtain results.

Notification of the results for all pap smears, childhood immunisations and some adult vaccinations will be provided to the relevant national registry.
All patients are automatically enrolled in our internal recall and reminder system for pathology results as well as for regular health checks such as diabetic reviews.

Please let your doctor know if you do not want this to occur.

INTERPRETER SERVICE

Glenunga Medical Centre has multilingual doctors. Please contact us to find out more.

A translating service is also available on request.

We use Telephone Interpreter Service which can be booked on 131 450.

If you require this service please advise our reception staff prior to your appointment.

TELEPHONE CALLS

As interruptions during the course of a consultation can be very distracting for both doctor and patient, most queries are best dealt with by consultation, but if appropriate, your doctor will discuss a telephone query with you. If the doctor concerned is consulting, your call will be returned as soon as the doctor is free. Emergency situations are an exception. If you feel your problem requires immediate attention, please inform the receptionist that it is an emergency. One of the Nurses will speak with you and convey your situation to the doctor.

Please do not email the practice regarding appointments or your health information, as it is not considered secure.

Use of mobile phones during the consult is not permitted. We request you please switch of your mobile phone or put it on silent mode before entering the consulting room.

CONFIDENTIALITY

The practitioners adhere to the AMA Code of Ethics regarding Privacy and Confidentiality. Please be assured that your medical records and consultations are kept in the strictest confidence and used only for your care. It is the policy of this practice to maintain security of personal information at all times, and to ensure that the information is only available to authorised members of staff.

Your medical file is handled with the utmost respect for your privacy. The file will be accessed by your medical practitioner, and when necessary, by the other medical and clinical staff in the practice for communicating relevant information to specialists or allied health professionals.

It may also be necessary for our staff to access your file to address the administrative requirements of running a medical practice. As a condition of their employment, all our staff are bound by strict confidentiality requirements.
Ordinarily we will not release the contents of your medical file without your consent, but there may be occasions where we will be required to release the details of your file, such as for legal disclosure as required by a court of law, disease notification, and inclusion on national and state registers such as Immunisation and PAP.

If you have any concerns about the use of your personal health information, please speak to your doctor or our Practice Manager.

FEEDBACK

Glenunga Medical Centre encourages all forms of constructive feedback from our patients. We acknowledge that there is always room for improvement. If you have any suggestions we would love to hear from you. Patient Survey forms are available at reception by request.

If you have a complaint that you would like to discuss personally, please contact our Practice Manager.

If a satisfactory outcome is not achieved, then a complaint can be directed to the Health Services Commissioner for action by calling 1800 043 159.