Essendon Family Medical Clinic Patient Information

Fees
Fees as of 18th November 2013

Patients please be advised that Essendon Family Medical Clinic is a Private Billing Practice offering same day Online Medicare claiming for your conveniece. Bulk Billing will be offered to all Pensions, DVA and any patient who is the holder of a current Health Care Card. These cards will need to be presented at the time of consultation.

We are offering Bulk Billing to all patients on Monday, Wednesday & Friday
from 1.00 Pm to 5.00 Pm.

Consultations:
Standard Consultation $65.00 (out of pocket $28.70)
Longer Consultation $98.00 (out of pocket $27.70)
Saturday Consultation $ 70.00 (out of pocket $ 33.70)

Patients experiencing financial difficulties please discuss your fee with your treating doctor at the time of consultation.

Full Payment is also required at the time of consultation.

We accept EFT, VISA, MASTERCARD, CHEQUE OR CASH

 

Hours
Appointments preferred, walk ins welcomed.

Please call (03) 9370-0890 during hours of operation to make an appointment.

Appointments are available during the hours of:
Monday to Friday 9.00 am – 6.30 pm
Saturday 9.00 am to 12.30 pm
Sunday closed
Public Holidays closed

To avoid a non rebateable cancellation fee a minimum of 4 hours notice is required. A non rebateable fee will apply to all patients who do not cancel or attend their appointment.

Cancellation Fee $15 will apply.

Urgent medical problems are always dealt with promptly.

When making appointments please consider the following:

In a Standard Appointment the doctor is able to discuss one issue.

For multiple or more complex issues we request that you make a longer appointment or return on another occasion.

Longer appointments will incur a higher fee and a high medicare rebate will apply. If unsure about the above please call our friendly receptionist.

 

Locations
ESSENDON FAMILY MEDICAL CLINIC
Located 10 km north-west of Melbourne’s central business district at Suite 1/143 Napier Street, Essendon, VIC 3040.

Opposite Windy Hill Club

Telephone: (03) 9370-0890
Fax: (03) 9370-0540
Email : admin@essendonfmc.com.au

Address : Suite 1 / 143 Napier Street, Essendon, VIC 3040
Melway Ref : 28 G3
Web Page www.essendonfmc.com.au

 

After Hours Visits
May be arranged by your doctor or a locum by phoning 9429 5677

In an emergency please phone 000 if after hours.

 

Appointments
May be made during the hours of opening. Urgent medical problems are always dealt with promptly. Because each patient’s needs vary and are unpredictable, you may sometimes wait for your appointment. We appreciate your patience.

 

Privacy Policy
Doctors at Essendon Family Medical Clinic complies with the Privacy Act 1988, which includes communicating relevant information with other treating doctors, specialists or Allied Health Professionals, including the way we collect, store, use & disclose health information. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

 

Phone Calls
Phone calls will be triaged by our experienced staff and a message left with the doctor to return call. Please make an appointment to discuss health concerns, results, referrals and other non urgent matters,please request that records of your visit to other health professionals are made available to your own doctor.

 

Your Views
We are pleased to hear your comments about our service. If you are unable to resolve a complaint with our staff or doctor you may contact the Health Services Commissioner, Level 30 570 Bourke Street, Melbourne. Contact telephone number 8601 5200 Website: www.health.vic.gov.au/hsc

Please report to reception upon arrival at the clinic. Should you have chest pain or shortness of breath, or a child with possible infectious disease please tell the receptionist immediately