Electra Park Medical Centre – Patient Information

Appointments

When making an appointment, please let reception know if you need more time than a standard consultation or if you will be bringing another family member so that an appointment will can be made for them as well. Longer consultations are usually required for complicated health problems and completing medical and insurance reports. Patients are seen according to the appointment order, so by advising us beforehand, you’ll help avoid long waiting periods for other patients.

In the case of an acute illness, particularly a child, please let the receptionist know.

Surgery Hours and Services

CONSULTATIONS by appointment: (subject to change)
Mon, Tues, Thurs, Fri 8.30am – 7.00pm
Wednesday 8.30am – 6.00pm
Weekends & public holidays 9.00am – 11.00am (no appointment required)

Urgent medical problems dealt with promptly. The practice provides a complete range of medical care, including home visits, hospital and nursing home care. If you are in need of a home visit, please contact the surgery as soon as possible after 8.30am.

When the clinic is closed, please call the hove visiting doctor on 13 SICK or visit www.homevisitingdoctor.com.au

After Hours Care

After Hours GP Clinic
13 SICK (13 7425)

OR After Hours Doctor Service (Locum) 6 Wellington Road, Box Hill
Ph: 8820 7500

In case of an emergency please call 000

New Patients

We welcome all new patients at our clinic.

When attending the practice for the first time it would be appreciated if you could arrive 5 – 10 minutes before your appointment so we can register your details before you see the doctor.

Please make sure you bring your Medicare card, and your Health care or pension cards. If you do not have a health care or pension card, please bring your banking details or debit card (cheque or savings account) if you have not registered this information with Medicare.

Please also let the receptionist know if you feel you require a long appointment so extra time is allowed for you.

Parking

Parking is available in the surgery carpark, including designated disabled parking.

Cancellation Policy

We always endeavor to try and accommodate every patient that calls for an appointment. It is for this reason we request that anyone not able to attend their appointment, that we are notified at least 2 hours prior to the appointment time. This gives us the opportunity to offer this appointment to someone else.

Fees and Billing

We Bulk Bill Pensioners, Health Care Card Holders and children aged 12 and under. All other patients will be charged a fee.

Weekdays
Standard Consultation $ 70.00 ($37.05 Fee Rebate)
Extended Consultation $110.00 ($71.70 Fee Rebate)
Prolonged Consultation $145.00 ($105.55 Fee Rebate)
Home Visit $145.00 ($63.00 – Fee Rebate)

Saturday, Sunday and Public Holidays
Standard Consultation $80.00 ($49.00 Fee Rebate)
Extended Consultation $120.00 ($83.95 Fee Rebate)
Prolonged Consultation $160.00 ($117.75 Fee Rebate)
Home Visit $160.00 ($74.95 Fee Rebate)

Our private fees are below standard AMA rates and are payable at the time of consultation by cash, cheque, credit card or EFTPOS.

Should you have any difficulties with our fees, please discuss with your doctor. We use the HIC online system, which allows us to claim your rebate directly, or send your claim to Medicare who can refund directly to your bank account. Please ask our receptionist if you require further information.

Referrals

It is a legal requirement under the Medicare Act that a referral to a specialist only be given after due consideration by the treating physician. This therefore requires the physical attendance to the practice.

Repeat Prescriptions

Legal constraints and Best Practice Procedures dictate that a consultation is made for all repeat prescriptions.

Reminder System

This practice is committed to preventative care. Our computer system allows us to issue you with reminder notices appropriate to your care eg. PAP smears, Immunisations, cholesterol checks etc. If you do not wish to be part of this system, please let us know.

Your Rights

If you have a problem we would like to hear about it. Please feel free to talk to your doctor or our Practice Manager or you may wish to put your concerns in writing. We take your suggestions, concerns and complaints very seriously, however, you feel the need to take the matter further and discuss your issues outside the surgery contact:

Victorian Health Services Commissioner
Level 30, 570 Burke Street, Melbourne Vic 3000
Phone 8601 5222

Test Results / X-Rays

So that we can provide the best possible service for you, patients are requested to contact the surgery after 11am each day to obtain test results. In most cases, a follow up appointment is required, and we can let you know this at the time.
Your x-rays are your responsibility and are important to your ongoing medical care as they are often required for comparison at some time in the future. If you have had an x-ray in the past and not collected it, please ask reception for them at your next appointment.

Accreditation

Accreditation is the process of continuing quality improvement – to let you know we have met the standards set for the medical profession. The Standards used have been written by the Royal Australian College of General Practitioners. Electra Park Medical Centre has consistently achieved unconditional accreditation since November 2002. Electra Park Medical Centre continues the accreditation cycle every three years.