Absolute Medical Services – Patient Info

CARING MEDICAL PRACTICE IN LISAROW

Absolute Medical Services provides high-quality, comprehensive medical care for the whole family. AMS has been meeting the healthcare needs of families and individuals on the NSW Central Coast for over 15 years. This website will help you to access more information about our team, medical and allied health services.

The doctors in our practice are here to assist you when you are ill; they are also committed to helping you stay healthy!

Please talk to your doctor about regular health checks appropriate to your age and sex. For instance, blood pressure checks, cholesterol levels and Pap smear tests for women are a few examples of health checks that should be done regularly.

Frequently Asked Questions

What are your opening hours?
Absolute Medical Services is open 7 days a week
Monday/Wednesday/Thursday
7:30am – 7:00pm
Tuesday/Friday
7:30am – 6:00pm
Saturday
8:30am – 1:00pm
Sunday/Public Holidays
7:30am – 12:30pm

Where is your practice located?
Absolute Medical Services is located in Lisarow Shopping Plaza, Shop 21, 1 Parsons Road, Lisarow. We are a 5 minute walk from Lisarow Railway Station

Home Visits
If you, or a member of the family, are an established patient of this practice and you are too ill to come to the surgery, a home visit may be arranged at your Doctor’s discretion.

Please notify the reception staff as early in the day as possible so this can be arranged for you.

What does an appointment cost?
The practice privately bills for most consultations, however your doctor may choose to Bulk Bill children under the age of 16 and also holders of valid Health Care Cards or Pensioner Concession cards.

The Fees commencing from November 1, 2016 are:

  • Standard Consultation $75.00 (Sunday $95.00)
  • Long Consultation $113.00 (Sunday $130.00)
  • Home Visit Fees $160.00 (minimum fee) Billing to be determined by the Doctor

What is expected of our patients ?

Patient Code of Conduct
The healthcare professionals at Absolute Medical Services are required to meet certain quality and conduct standards. Patients of the Practice also have to meet certain expectations with regards to their conduct, courtesy and respect.
Patients seeking health care are responsible for their own personal and environmental well-being and as a patient, you must provide the doctor with your accurate and complete medical history. Please notify the doctor of any pre-existing conditions, or of any changes or symptoms. You also have a responsibility to follow a doctor’s treatment plan. If you do not understand the diagnosis, we encourage you to ask questions.

Patients must also treat doctors, other health care professionals and staff with respect. Absolute Medical Services operates a zero tolerance policy for any threatening, abusive or violent behaviour against any member of staff, patients or the community. If the behaviour continues after being asked to stop, we may exercise our right to ask you to leave the premises and for you to transfer your care to another Medical Practice.

Payment of your account is required the conclusion of your consultation.
At Absolute Medical Services we are aware that occasionally things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. Should this occur, we would wish for the matter to be settled as quickly and as amicably as possible and have suggestion forms available from Reception for your use. We welcome and consider this feedback as an opportunity for improvement at Absolute Medical Services.

Feedback and Complaints

Our policy
Our practice encourages patients to give feedback, both appreciative and complaints, as part of our customer focused approach to patient care.

We aim to provide high quality ongoing medical care. Despite the best intentions complaints may arise. Please feel free to talk to your doctor or the Manager about any problems you have with the service we provide. Feedback/Complaint forms are available at Reception or below. Our practice deals with complaints in a courteous and understanding manner. Patient satisfaction affects health outcomes and our practice acknowledges that patient complaints are an important source of customer feedback.

How is my personal health information managed?
Please refer to our Privacy information

How do I know if I need to come in for results?
If you have had a blood test, scan or other tests requiring results, please contact the surgery on 02 43285200 to find out if you need to come in for an appointment.

If your result requires an urgent appointment, our nurses will contact you to make this appointment for you Sample Link