1 Health Medical Centre – Patient Information

Practice Opening Hours
Monday: 8am – 6pm
Tuesday: 8am – 6pm
Wednesday: 8am – 6pm
Thursday: 8am – 6pm
Friday: 8am – 6pm
Saturday: 8am – 12pm
Sunday: Closed
Public Holidays: Closed

Pathology Collection Centre
Douglass Hanly Moir Pathology provides an onsite collection service. Their Opening hours are:

Monday: 8:30am – 12:00pm
Tuesday: 8:30am – 12:00pm
Wednesday: 8:30am – 12:00pm
Thursday: 8:30am -12:00pm
Friday: 8:30am – 12:00pm
Saturday : Closed
Sunday: Closed
Public Holiday: Closed

Appointments
We offer appointments in order to reduce the waiting times for our patients. Every effort will be made to accommodate your preferred time and doctor, however this may not always be possible. A normal appointment length is fifteen minutes. Please inform our receptionist if you require extra time or if more than one person will be seeing the doctor.

Patients can also be seen without an appointment as a walk-in; however priority will be given to those patients with appointments. All patients with potentially life threatening symptoms are also given priority.

Please call or send a message through the “Contact Us “section on our website to cancel any appointments if you cannot attend!

Running Late!
Our doctors may be running late if they are delayed with urgent or complicated cases, or if earlier patients have themselves arrived late. We thank you for waiting and apologise in advance.

Online Appointments
1 Health Medical Centre now offers online appointment bookings for standard consultations, however the following guidelines must be followed:

Standard Consultations will go for approximately 10 minutes and you will be able to discuss 1-2 issues only.
The following appointments may require more time and therefore will NOT be available for booking online.

  • Appointments to discuss more than 2 issues
  • Appointments for new patients
  • Childhood Immunisations
  • Skin Checks
  • Pap Smears
  • Forms/Paperwork- Centrelink, RTA etc
  • Procedures
  • Excisions
  • Implanon insertions and/or removal
  • Any WorkCover related issues-including certificates, case conference etc.
  • Insurance Medical
  • Pre-employment Medicals
  • Health Assessments

Only 1 patient can be seen per standard consultation. Please book separate appointments for each family member.

New patients can also use the online booking system.

Please cancel any appointment that you can not attend, either online or by phone. Two non-attendances will cause future online bookings to be blocked.

If appointments are booked outside these guidelines patients may be required to reschedule.

Please note: We also keep appointments available for non-online bookings. Please call our medical clinic if you are unable to see an online appointment for the doctor of your choice at your preferred time.

Accidents and Emergencies
For medical emergencies, dial 000.

For after hours home visits please call 137 425 (13SICK).

For after hours GP Advice please call 1800022222

The closest public hospitals to the surgery are Westmead, Hornsby or Ryde Hospitals.

If you have a medical emergency, please notify us before you leave to attend this practice as the doctor will be able to advise you of the appropriate course of action and to prepare for your arrival.

If you need to speak to a doctor, and it’s a medical emergency, please let our Receptionist know that your call is concerning a medical emergency, and you will be put straight through to your doctor.

Emergency After Hours Care
1 Health Medical Centre works in co-operation with National Home Doctor Service to provide our patients care outside our normal operating hours.

Their operating hours are:
Weeknights: 6pm-8am
Weekends: 12pm Saturday- 8am Monday
Public Holidays: 24 hours.

Patients wishing to access this service must be a patient of 1 Health Medical Centre.

The after hours doctors send patient reports to 1 Health Medical Centre the following morning to ensure continuity of care. As such, follow up appointments with the GP is essential.

Those holding a valid Medicare card, pensioner/seniors card and veteran’s affairs card are bulk billed.

All other patients are charged at a fee of $150.00 before 11pm and $200.00 after 11pm, to be paid at the time of visit. (Prices may change without notice)

To arrange an after hours consultation please call National Home Doctor Service on 137 425 (13SICK).

Fees
All Doctors at our practice bulk bill all eligible patients.

Please ensure that you provide the receptionist with your Medicare card when you attend your consultation.

If you know that you are an eligible Medicare card holder, but are unable to provide your Medicare card, let our receptionist know and we can contact Medicare to get your card details.

If you do not have a Medicare Card, or your Medicare Card has expired, you will be charged a practice fee. You will be able to claim your refund from a Medicare office. There is usually no out of pocket expense.

If you have a newborn child without a Medicare card, the doctors in our practice will see your child. Please inform our receptionist as soon as you receive your child’s new Medicare card details.

Overseas visitors will be charged a practice fee on the day of your consultation.

Work injury patients and CTP (Motor Vehicle accident ) claims will be invoiced to the appropriate insurer.

Receiving Results, Repeat Scripts and Referrals
Please ensure that you book a follow-up appointment to see your GP/doctor to find out the results of your test or procedure. Your GP/doctors will not usually give results out over the phone.

If you need a repeat of a script or a referral to a specialist, you will need to come in and see the doctor. This is to ensure that every aspect of your health is taken into account, and that you are getting the best possible health care.

Photo ID is required in order to collect any patient information from reception. If a third party such as a friend or a family member comes in to collect something on your behalf, please make sure you let our receptionists know the name of that person. This is to ensure we have been given your consent to release the information to that person in line with privacy regulations.

Medical Certificates
An appointment is required in order for your GP/doctor to issue a medical certificate for medical conditions requiring time off work. Medical certificates cannot be backdated.

Management of your Personal Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the ten National Privacy Principles available at http://www.privacy.gov.au/health/index.html.

Transferring medical records
If you would like to have your medical records transferred to us from another medical centre, please ask the receptionist and this will be organised for you. Please be aware that most medical centres charge a small fee to transfer medical records to cover the cost of printing and postage.

Home visits
Home visits are available for regular patients, who live within 5km of the practice, who cannot come to the surgery due to ill health. All effort should be made to bring the patient to the surgery due to the availability of emergency facilities.

After hours
For medical emergencies, dial 000. For after hours home visits please call 137 425 (13SICK). The closest public hospital to the surgery is Westmead Hospital (9845 5555), or Ryde Hospital (9858 7888), or Hornsby Hospital (9477 9123).

Accidents and Emergencies
If you have a medical emergency, please notify us before you leave to attend this practice, as the doctor will be able to advise you of the appropriate course of action and to prepare for your arrival.

Telephone Access to Doctors:
The doctors may be contacted during normal surgery hours. If the doctor is with a patient, a message will be taken and the reception staff will advise you when it is likely that the doctor will return your call. If your call is concerning a medical emergency, please let the receptionist know and you will be put straight through to your doctor.

Emails
It is a practice policy that no consultation will be conducted via email as we cannot guarantee confidentiality. If you need to speak with a GP/doctor please call the practice and schedule an appointment.

Changing Personal Details
Please inform our staff of any changes to your name, address, phone number, health care card, and pension or Medicare number.

Complaints
If you are unhappy or have a complaint regarding any aspect of your care, please discuss the matter with your GP/doctor or with practice staff. If you feel that you are unable to speak to us directly, you may also contact the Health Care Complaints Commission on 1800 043 159.

Feedback
1Health Medical Centre continuously look for ways to improve our services to our patients. If you have any concerns or suggestions for ways we could improve our services or facilities, please contact our practice by phone or email through the Contact Us link on this website

Interpreter Service
All our GP/doctors have access to a telephone interpreter service. This needs to be booked in advance so please advise reception when booking your appointment if this service is required.